Workplace Communication for the 21st Century: Tools and Strategies That Impact the Bottom Line explains and simplifies what organizational communication scholars have learned, presenting this knowledge so that it can be easily applied to generate tangible benefits to employees and employers as they face everyday challenges in the real world. This two-volume work discusses internal organizational and external organizational communication separately, first explaining how communication functions within the confines of a modern organization, then addressing how organizations interact with various stakeholders, such as customers, clients, and regulatory agencies. The expert contributors provide a thorough and insightful view on organizational communication and supply a range of strategies that will be useful to practitioners and academics alike.For example, a service provider might say, aquot;I feel uncomfortable talking to people who are this angry. ... However, not all customers will react favorably to the script. ... Call Centers. and Globalization Call centers are arguably aquot;the most important single source of customer contact in the developed information economiesaquot;anbsp;...
|Title||:||Workplace Communication for the 21st Century|
|Author||:||Jason S Wrench Ph.D.|
|Publisher||:||ABC-CLIO - 2013-01-09|