World Class Applications shows what real organisations have done to implement Six Sigma, the methodology used, and the results delivered. The book provides details of how these organisations overcame issues with the statistical tools of Six Sigma and provides valuable lessons by explaining what went wrong when implementation failed. Cases cover topics including: Six Sigma in HR; Implementing Six Sigma in the Dow Chemical company; Six Sigma in IT; and Six Sigma to improve reporting quality. *Demonstrates how Six Sigma has been applied through real-life case studies *Examples from well-known manufacturing and service companies around the world, including Motorolla and Dow Chemical *Estimates the financial savings made from implementing Six Sigma in each case studyWhile assessment reveals key weaknesses, it is non-prescriptive a leaving remedies to the wiles of the organization. ... Generally, ITIL assessments identified key issues whereas Six Sigma generated solutions so that Six Sigma served to enable Business Excellence and assisted in ... DMAIC and DFSS are data-driven, fact-based approaches emphasizing discernment and implementation of the VOC.
|Title||:||World Class Applications of Six Sigma|
|Author||:||Jiju Antony, Ashok Kumar, Ricardo Bañuelas|
|Publisher||:||Routledge - 2006|