Thousands of product manufacturers are practicing quality enhancement techniques to satisfy their customers, but do they really know what their customers want? And how do consumers know if they're receiving quality products? This is the first book that explains product quality from the consumer's perspective. The authors help consumer-product manufacturers provide true customer satisfaction and much more.A Consumera#39;s Guide to Product Quality and Total Customer Satisfaction Eugene R. Carrubba ... Inc. 3340 Ocean Park Boulevard, Suite 2000 Santa Monica, CA 90405 (213) 452-0160 Customer Service Williams-Sonoma 100 North Point Street San Francisco, ... 1 (800) 488-8129 (toll free) ACURA Customer Relations Department ACURA 1919 Torrance Boulevard Torrance, CA 194 You Deserve the Best.
|Title||:||You Deserve the Best|
|Author||:||Eugene R. Carrubba|
|Publisher||:||Asq Press - 1993|